Diploma in Compact Travel & Tourism

Diploma in Compact Travel & Tourism comprises of:
A. Travel Agency Operations & International Tourism from IHCTM
B. International Fares & E-ticketing
C. Choice of any one CRS (Amadeus, Galileo, Sabre)
Note: The course contents are subject to updates/amendments to meet the demands of the ever changing travel and tourism industry.A. TRAVEL AGENCY OPERATIONS & INTERNATIONAL TOURISM

1. International
• Study of Agency Manuals TIM & OAG
• Professional bodies IATA, UFTAA, TAAI, TAFI, ICAO, etc.
• CAO phonetic alphabets and Freedoms of Air
• Foreign Exchange Allowances
• Documentation Passport & Visa Formalities for various countries
• Travel Terminology
• Travel and Holiday Insurance and their significance
• International Travel Passes- RAIL EUROPE, VUSA, DISCOVER INDIA, etc.
• Airline Coding and Decoding, LCCs v/s scheduled carriers
• Types of Aircraft and Aircraft characteristics
• Airport facilities and formalities at Airport
• Forms of Payment including use of International Credit Card, payment gateways
• International Time Calculator and Minimum Connecting Time

2. Domestic
• Understanding flight schedules for travel within India
• Domestic Airline Operations and airline companies
• Planning an itinerary within India
• Decoding and Encoding of major cities of India and of neighbouring countries including identifying of major cities
• National and Regional Tourism Boards
• Cancellation & Refund Formalities
• Indian Rail Services and modes of transport
• Promotional and discounted fares

3. Entrepreneurship
• How to start a travel agency
• Distinction between IATA accredited agency and non-IATA accredited agencies
• Services offered by Travel Agency
• Importance of Internet bookings and online services
• G.S. as and Consolidation
• Planning. Organizing and Costing of tours
• Car Rental and Transport Business services
• Allied businesses in Travel Sightseeing, hotel bookings, Car Rentals, inclusive tours, exchange bureaus
• Future prospects of the travel and tourism business
• Employment opportunities in the Travel and Tourism Industries

4. International Tourism
• Oceans, continents, seas and mountain ranges
• Major international tourist destinations in the Americas, Europe, Africa, Middle East, Asia and Australia including Pacific
• Importance of Ecotourism
• Fares and Journey types
• Global Distribution System
• Identifying major international cities on a map
• International Cruise services
• International Rail Networks

5. Project Work
It is mandatory for each participant to prepare a Project at the end of the programme to be eligible for the examination.


International Fares and E- Ticketing introduces you to the travel industry with use of extracts from selected industry publications. You will at the end of the course be able to price and document various itineraries as per customers' requirements.

On successful completion of the course, you will be able to:
• Define IATA geographical areas and sub-areas
• Identify Global Indicators and select routings
• Interpret airline codes
• Identify fare types and their characteristics
• Select the lowest applicable fare for point-to-point itineraries and apply fare rules
• Calculate fares applying the mileage system
• Construct fares using NUCs and IATA rates of exchange for various currencies
• Interpret ticket types
• Complete MPDs and MCOs for airport ticket issues


IHCTM has been offering CRS training programmes since 1999. The online training system trains you to be competent in 20 hours in any one of the GDS. You can choose from any one of the following CRS: Amadeus*, Galileo*, Sabre*.

* AMADEUS (sm) is a registered servicemark of Amadeus Global Travel Distribution Company,
GALILEO (sm) is a registered servicemark of Galileo International, Incorporated;
SABRE (sm) is a registered servicemark of American Airlines, Inc.;

Here is a summary of course contents for Amadeus:

Subjects Covered: (in alphabetical order)
AIS, access type indicators, additional hotel entries, addresses, basic flight availability, booking a car at a passenger's destination, booking a hotel at a passenger's destination, building a complete PNR and ending transaction, canceling seating elements, car terms, changing and deleting PNR data, changing segment status, displaying the subfields of a PNR, encoding and decoding cities, airports and airlines, entering fare elements, fare displays, fare notes, flight sell, follow-up availability entries, frequent-flyer element, general remarks, HELP system, hotel segment modification, introduction to classes of service and basic restrictions, introduction to the PNR, itinerary pricing, miscellaneous Amadeus functions, name element, OSI elements, PNR management, PNR queues, practice building complete PNRs, rebooking itinerary segments, received-from element, retrieving a PNR from a similar name list, retrieving a PNR from the Amadeus database, return availability, SSR elements, seat maps, seat requests and wishes, signing in and out, specific seat request and seat wish, telephone element, ticketing, ticketing element, timetables, waitlist assurance, working through a PNR queue.

The course contents for other CRS packages are available on request on choice of relevant course module.

Note: You will be given a user name and password and a time frame within which you would have to complete your CRS training. On scoring a minimum of 85% you will be eligible for certification from IHCTM.